Contiinex Dialler
With its easy integrations, it can allow processes to seamlessly transition from Automation to workforce at any given time.
Assist your audience anytime with intelligent dialler, get a perfect blend of automation and workforce to ensure a unified customer experience at every stage of your customer’s journey. Contiinex cloud based dialler can help your business engage with customers whether for inbound service calls or outbound sales calls.
Smart Dialler is completely cloud-based and is both desktop and mobile-ready to enable easy transition for a hybrid agent profile whether to work from office or home. It complies with all regulatory requirements as per law of the land and can be easily plugged in a contact center environment for both inbound and outbound processes.
The dialer is the most productive tool for Inbound and comes with an inbuilt feature for intelligent call distribution.
The most productive tool for outbound, it reduces the agent wait time considerably. Predictive dialer identifies busy signals, and other non-connecting signs to only connect the call to the agent when a live person answers the phone and this can be set up to a ratio of 1:8, which means the dialer can dial up to 8 numbers at once and connect the call to the agent at the first instance of connection.
Disposition is a method of logging the outcomes of calls and emails. This system is used to track responses & engagements of calls, chats & emails and provides visibility across your call center operations. Call dispositions also simplify your dashboards and provide greater insights and analytics.
Intuitive Dashboard is a one-view dashboard with real-time and historical performance data for contact centers. It allows you to track performance and take corrective actions. The easy to use interface is for everyone – agents, management, supervisors and executives.