Empower your business through Contiinex Speech Analytics to automate your QA process, increase the process efficiency, reduce cost and automate the next steps of workflows to engage with your customers or agents in a seamless manner

• Increase Process efficiency by 7X and drive cost optimization of 7X
• Assist your agent with real time support to engage with your customers
• Run behind your firewall and comply to all data compliance policies

Contiinex, cloud based dialler can enable a hybrid tele calling model for your business, whether from home or office. Your agents can now seamlessly engage with your customers for inbound or outbound processes over a phone based or desktop based Contiinex Dialler and send WhatsApp business account messages.

• Advanced ACD & PD to manage call traffic and dial time
• Pre-integrated with WABA, SMS & IVR
• Unified dashboard covering all key business metrics

With Contiinex Bots you can now automate any part of your customer journey pre or post sales and enable seamless engagement with your customer. Contiinex bots are built using in-house NLP with simple drag & drop actions for you to automate any part or full life cycle of your customer engagement

• Optimize your cost by 70% using bots
• Send reminders or alerts to your customers for them to take action
• Integrate with your dialler for a unified flow of process

Automate your customer journey over WhatsApp platform in a secure and professional manner. You can now build a customer engagement process with drag & drop to build end to end customer engagement process flows.

• Build business presence on WhatsApp and engage with your customers
• Grow Your Business, discovery through ads
• View in-depth view of all your customer engagement metrics through unified dashboard