Real-Time live agent support powered by Gen AI. Craft dynamic conversation paths for CSR with instant question-answer prompts for diverse call scenarios. Seamlessly sort and relay real-time information to agents for precise customer query handling. Additionally, equip agents with live sentiment and call intent cues for enhanced customer interactions.

• You can bring down the average handling time(AHT) by almost 35%, resulting in higher agent productivity
• It makes your team more efficient by auto- updating the CRM accurately after every call
• Helps your agents save time and focus on their primary task

AuditNex is an automated quality assessment platform for voice & chat. It can asses each customer interaction and rate it on a quality assessment sheet, providing insights into areas for intervention or trends emerging from interactions with customers.

• Help businesses audit 100% of all their call & non-voice interactions
• All the errors or anomalies are highlighted near realtime
• Channelizes timely feedback and coach the agents basis the identified training needs
• Channelises timely feedback to the CSR
• Analysis of calls based on sentiment index

Contiinex offers a powerful solution for businesses dealing with large volumes of unstructured data. The Categorization Model for Search that enables businesses to organize their unstructured data for deeper insights and easier search functionalities.

• Efficiently organize unstructured data into relevant categories, making it easier to navigate and analyze
• Search through the mountain of data to point exact data points based on the timeline, category type, or any other identified metric
• Provides CSAT analysis, to measure the level of customer satisfaction on products or services

Next-gen cloud based dialler that can be deployed seamlessly across both your agents working from office on their desktops and your field force on mobile. It comes pre-integrated with channels like whatsApp, chat & email.

• Plugins to effortlessly integrates with your existing systems, ensuring a smooth transition
• Skill based routing through ACD with customisable dispositions for inbound service & multi-campaign management across desktop and mobile for outbound
• Gain comprehensive visibility into operations with robust supervisory control and monitoring capabilities.