AuditNex helps in better understanding of your customer interactions and enables your CSRs get better with personalised Coaching
Streamline, Optimize, and Unlock Intelligent Insights
In the realm of customer experience, maintaining high standards of excellence is paramount. Yet traditional methods often fall short, consuming valuable time and yielding subpar insights. As a result, businesses can experience lost revenue and missed opportunities.
AuditNex automates the monitoring of conversations, whether it be phone calls, chat interactions, or other communication channels. This intelligent solution leverages advanced algorithms and industry-specific pre-trained attributes to analyze conversations allowing businesses to extract valuable insights and actionable data.
Customer Insights from analyzing 100%
With AuditNex, your business can gain a comprehensive understanding of customer interactions. This includes insights into caller intent, customer sentiment, agent performance, various emerging call categories, and the classification of interactions to comprehend both macro and micro patterns, among other valuable insights.
Unleash the Power of Voice and Non-Voice Data Monitoring
Data security
Deployed behind the customer firewall making it 100% infosec compliant
High accuracy
Auto-populate each audit parameter based on internal process logics
Built to scale
Analyses specific trends coming through from 100% of the interactions
Analyze calls on the sentiment index
Sentiment analysis techniques are applied to evaluate the sentiment expressed in the calls. Sentiment analysis to assess the emotional tone of the conversations and labels data to classify text or speech into positive, negative, or neutral sentiment categories.
The sentiment index can be calculated to provide an aggregate measure of the sentiment expressed across multiple calls or specific time periods. Use this as a key performance indicator (KPI) to assess customer satisfaction trends or the effectiveness of customer service interactions and gain valuable insights.
How does It work?
Leverage the Power of Industry-Specific Large Language Models with AuditNex, automate and enhance the Quality Assurance Process enables your CX teams to be dynamic, and set up the quality assurance process to meet the specific needs and requirements.
AuditNex auto-populates each audit parameter based on internal process logic. It auto-scores each quality attribute, eliminating subjectivity and ensuring standardized evaluation across the board. It applies predefined scoring criteria to assess the quality of each attribute, providing consistent and reliable results.
Identify patterns, anomalies, and trends, helping businesses understand customer behavior, preferences, and pain points. These insights can then be used to make data-driven decisions and improve the overall customer experience.
How Can It Optimize Your Process?
Process optimisation
Reduce the risk of manual error which can lead to pricey oversights & Optimize time and cost
Smart workflows
Customize the quality analysis based on unique & relevant requirements, focus on the metrics that matters most
Enhance productivity
Scale audit size to 100%, detect anomalies near realtime allowing teams to be productive & compliant
Don’t wait any longer to improve your contact centre’s performance.