Real-Time live agent support powered by Gen AI. Craft dynamic conversation paths for CSR with instant question-answer prompts for diverse call scenarios. Seamlessly sort and relay real-time information to agents for precise customer query handling. Additionally, equip agents with live sentiment and call intent cues for enhanced customer interactions.
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AuditNex is an automated quality assessment platform for voice & chat. It can asses each customer interaction and rate it on a quality assessment sheet, providing insights into areas for intervention or trends emerging from interactions with customers.
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Contiinex offers a powerful solution for businesses dealing with large volumes of unstructured data. The Categorization Model for Search that enables businesses to organize their unstructured data for deeper insights and easier search functionalities.
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Next-gen cloud based dialler that can be deployed seamlessly across both your agents working from office on their desktops and your field force on mobile. It comes pre-integrated with channels like whatsApp, chat & email.
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