Speech Analytics Contiinex Speech to Text can deliver high-quality speech automation and help you optimize your cost by almost 80% while securing your data 100%.
Report
Pulse Check - An Examination to identify the impediments for Large Insurance companies to adopt digital transformations and how to overcome them while being compliant with the regulations
It comes with a built-in industry-specific attribute library for Insurance & Healthcare enabling faster deployment and accurate contextualization.
It is tailored to deliver the use case such as automating the quality audit process or finding anomalies in customer verification process or identifying points of leakages in Claims process or identifying customers at retention risk. The derivatives from the speech analytics platform are in easily customizable in the formats that fit your company’s needs to provide high quality data-driven insights.
The NLP built to interpret and contextualize the transcription, it can be customized for identifying keywords during conversations, to automate your complete quality audit process.
Value Proposition
Our STT accuracy is 90% for untrained data & can scale to 97% with platform training & calibration
Get deeper insights of what your customers are saying and get compliant on all regulatory aspects
Contiinex can be plugged into your cloud environment to help comply with all data privacy
Integration
Contiinex comes pre-integrated with all leading voice diallers for easy streaming of your voice data and can be deployed as a plug & play into your cloud instance.
It also comes integrated with all leading CRMs and can ensure high accuracy of information.
Technology that powers your business
Security
Detection
Analysis
Convert all or any of your conversations from speech to text with Contiinex. It has capabilities to comprehend a variety of languages & dialects with an output accuracy of 90% & above and further improves it over time with learning.
Security
Contiinex Speech to Text can be deployed in-house on your Customer’s cloud instance behind the firewall and ensures 100% of your data is secure.
Detection
Contiinex speech API uses a speech pre-processing and speaker diarization for determining & labelling the transcription output with speaker level identification.
Analysis
Contiinex speech analytics uses established methods to take unstructured data from the STT engine and make it readable for the NLP engine. The data is then analyzed and simplified to draw business or process trends and patterns.
5 C’s of Contiinex Speech Automation
and denial
risk analysis
Customer
acquisition
Cost of
operation
Customer
experience